The result of more than 2,600 surveys of customers who purchased windows or patio doors in the previous 12 months, the data showed Window World with 841 points out of a possible 1,000, a twentyfour-point improvement over its 2015 score. This number represents overall performance based on five factors: appearance and design features; operational performance and durability; ordering and delivery; the price paid for products and services received; and warranty.
Key findings show recommendations from professionals, past experiences, and in-store product displays are among the most influential sources of information for consumers purchasing windows and patio doors. Additionally, 70% of buyers are seeking replacement windows, compared with 21% conducting a remodeling project and 5% performing new construction.
This latest recognition enhances a growing collection of accolades for Window World, including the ninth year in a row its windows have earned the Good Housekeeping Seal. As one of only two companies in the home improvement industry to offer windows with the Good Housekeeping Seal, Window World takes pride in the peace of mind it is able to offer its customers, including a lifetime warranty supplemented by the Good Housekeeping limited warranty
*Window World received the highest numerical score among 16 companies in the J.D. Power 2013, 2014 & 2016 Windows & Patio Doors Satisfaction Studies. 2016 study based on 2,628 total responses, measuring the experiences and perceptions of customers who purchased windows and/or patio doors in the previous 12 months, surveyed January - March 2016.